Privacy Policy

1. Overview

Mama Africa Global Logistics & Trading ("Company," "we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mamaafricaglobal.com (the "Website") and when you request our logistics services (the "Services").

We operate under the principles of transparency and data minimization. We only collect information necessary to provide you with quality logistics services and comply with legal obligations.

Scope: This Privacy Policy applies to all personal data we collect through the Website, email, phone, WhatsApp, quote forms, and in-person interactions. By using the Website and engaging our Services, you consent to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

When you submit a quote request, contact us, or book a shipment, we collect:

• Contact Information: Name, email address, phone number, WhatsApp contact
• Shipping Details: Origin, destination, cargo type, weight, dimensions, declared value
• Packaging Information: Number of packages, package type, special handling requirements
• Payment Information: Bank details, payment method (we do not store credit card data directly)
• Company Information: Business name, registration number, tax ID (for B2B clients)
• Shipping Address: Pickup location, delivery address, contact person at destination
• Communication Records: Emails, WhatsApp messages, phone call notes

B. Information Collected Automatically

When you visit our Website, we may collect:

• Technical Data: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on Website, links clicked, referrer URL
• Cookies: We use cookies to remember preferences and improve user experience
• Tracking Data: Analytics tools may track your interactions (see Cookies section)

C. Information From Third Parties

We may receive your information from:

• Shipping carriers and freight forwarders (for tracking and delivery purposes)
• Customs authorities (for regulatory compliance)
• Payment processors and banks
• Referral partners or business affiliates

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your quote, book shipments, arrange pickup and delivery, and provide logistics services
• Communication: To respond to inquiries, send shipment updates, provide tracking information, and keep you informed
• Payment Processing: To collect payment and provide invoices and receipts
• Customs & Compliance: To complete customs declarations, ensure regulatory compliance, and fulfill legal obligations in Nigeria, Italy, and destination countries
• Quality Improvement: To understand your needs, improve our Services, and enhance Website functionality
• Marketing (with consent): To send you newsletters, promotional offers, and logistics tips via email or WhatsApp (you can opt out anytime)
• Security & Fraud Prevention: To detect and prevent fraudulent activity, unauthorized access, and other security threats
• Legal Compliance: To comply with tax laws, shipping regulations, and legal requirements in jurisdictions where we operate

We do not use your data for any purpose other than those stated unless we obtain your additional consent.

4. Data Sharing & Third-Party Disclosure

A. Who We Share Data With

We may share your personal data with the following parties to provide our Services:

• Shipping Carriers: DHL, FedEx, and other freight forwarders (necessary for shipping)
• Customs Authorities: Nigerian, Italian, and EU customs agencies (legally required)
• Port Operators: Port facilities in Valenza (Italy), Lagos, Benin City (Nigeria)
• Our Service Partners: Warehouse operators, packers, logistics coordinators
• Payment Processors: Banks and payment gateways (for secure payment processing)
• Our Joint Venture Partner: Emirad Morgan (business operations partner)
• Insurance Providers: If you select cargo insurance, your data is shared with the insurer

B. Data Protection Agreements

We require all third-party processors to sign Data Processing Agreements (DPAs) ensuring they protect your data with the same level of security we maintain. They may not use your data for any purpose other than providing Services on our behalf.

C. Legal Requirements

We may disclose your information if required by law, court order, government request, or to protect our legal rights. We will notify you of such requests unless prohibited by law.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• SSL Encryption: Our Website uses SSL/TLS encryption to protect data in transit
• Access Controls: Only authorized staff with a need-to-know basis can access personal data
• Secure Storage: Data is stored on secure servers with firewalls and intrusion detection
• Employee Training: Our team receives regular data protection and privacy training
• Password Protection: Account information is protected with strong password policies
• No Third-Party Storage: We minimize storage of sensitive data and use encrypted backups

Limitation: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we maintain reasonable and industry-standard protections.

Data Breach Notification: In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by GDPR.

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to provide Services and comply with legal obligations:

• Active Shipments: Data retained during shipment and 1 year after delivery for dispute resolution
• Archived Records: Invoices and shipping documents retained for 7 years (tax & legal compliance)
• Customer Inquiries: Non-customer quote requests deleted after 90 days unless you opt-in to marketing
• Marketing Communications: Email/WhatsApp data retained until you unsubscribe
• Cookies: Session cookies deleted after browser closes; persistent cookies expire after 1 year

After the retention period, we securely delete or anonymize your data. You can request deletion at any time (see Your Rights section).

7. Your Rights (GDPR & Data Protection Laws)

If you are a resident of the EU or a country with GDPR-equivalent laws, you have the following rights:

• Right to Access: You can request a copy of all personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your data (exceptions apply for legal compliance)
• Right to Restrict Processing: You can ask us to limit how we use your data
• Right to Data Portability: You can request your data in a portable, machine-readable format
• Right to Object: You can object to marketing communications, profiling, and automated decision-making
• Right to Withdraw Consent: You can withdraw consent for processing at any time
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority

How to Exercise Your Rights: To exercise any of these rights, contact us at info@mamaafricaglobal.com with "Data Rights Request" in the subject line. We will respond within 30 days.

8. Cookies & Tracking Technologies

What Are Cookies? Cookies are small text files stored on your device when you visit our Website. They help us remember your preferences and understand how you use our services.

Types of Cookies We Use:

• Essential Cookies: Necessary for Website functionality (login, security)
• Performance Cookies: Help us understand Website usage via analytics
• Marketing Cookies: Used to show targeted ads (only with your consent)

Your Cookie Choices: You can disable cookies in your browser settings. However, this may affect Website functionality. We respect "Do Not Track" signals if enabled in your browser.

Analytics: We use Google Analytics to track Website traffic. Data is anonymized. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

9. International Data Transfers

Our logistics operations span Italy, Nigeria, and other countries. Your personal data may be transferred internationally to:

• Our offices in Valenza, Italy and Edo State, Nigeria
• Shipping carriers and customs authorities outside the EU
• Third-party processors in different countries

For transfers outside the EU/EEA, we rely on Standard Contractual Clauses (SCCs) and Data Processing Agreements to ensure your data receives adequate protection equivalent to GDPR standards. By using our Services, you consent to these transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this policy indicates when it was last revised.

If we make material changes (such as changes to how we use your data), we will notify you by email or post a notice on our Website. Your continued use of the Website and Services after such notice constitutes acceptance of the updated Privacy Policy.